We/Us/The Garage: Excel Automotives Ltd. You/Customer: Consumer (acting outside trade/business) or Business Customer (acting for trade/business purposes). Vehicle: car, van, truck, bus, motorhome, caravan or trailer. Work/Services: repair, maintenance, servicing, diagnostics, MOT prep/presentation, inspection, bodywork, restoration, software updates, recovery or storage. Parts: parts, consumables, lubricants, software, accessories or materials we supply or use. Estimate: non–binding indication of likely price. Quotation: fixed/capped price for specified Work. Price: total payable including Parts, labour, VAT and agreed charges. Warranty Period: 12 months or 10,000 miles (whichever first) from invoice date, unless stated otherwise.
These Terms apply to all repair, servicing, maintenance, diagnostic, inspection, MOT preparation, recovery, parts supply and associated workshop services, for both Consumers (B2C) and business/trade/fleet/account customers (B2B).
Quotations are estimates unless expressly stated otherwise and are valid for 14 days. Diagnostic time is chargeable whether or not you proceed with repair. Further authority may be sought if hidden faults are found after dismantling/inspection.
By booking Work, signing an authorisation, leaving the Vehicle with us, or accepting our Quotation, you agree to these Terms. Consumers' statutory rights are unaffected; Business Customers are also subject to clause 16. You confirm your authority to instruct work and legal right to present the Vehicle. We may refuse to carry out or release Work we reasonably believe would be unsafe or unlawful without specified repairs. If you decline safety–critical Work, you may need to arrange recovery; release is at your risk and documented in writing. We may note advisory or dangerous defects found on inspection, and may issue a Vehicle Defect Notice; we may decline release pending payment, safety acknowledgement, or legal requirements.
We may supply OEM, manufacturer–approved, aftermarket, reconditioned or equivalent parts unless otherwise agreed. Special–order Parts may require full prepayment, may be non–returnable, and may attract a handling/restocking fee. We are not liable for consequential delay from supply issues outside our reasonable control.
We may, at our discretion, fit Parts you supply, but no warranty applies to them or resulting labour, delays/faults from such Parts are at your risk, and we may refuse to fit them.
Labour is charged at our prevailing hourly rate(s) in 15–minute increments. Road testing, fault tracing, dismantling and specialist inspection time may be chargeable.
We may require a deposit before starting Work or ordering Parts. We will provide an itemised invoice. Payment is due on collection in cleared funds unless otherwise agreed. Late payment interest may be charged at 8% p.a. above Bank of England base rate, accruing daily, plus reasonable recovery costs.
Unless a written credit account exists, payment is due immediately on completion or before collection. We may retain the vehicle, keys or released goods until payment clears, where lawful (garage lien).
Invoices are payable within 15 days of the end of the month of supply. We may suspend Work on overdue accounts, charge interest under the Late Payment of Commercial Debts Act, and exercise lien over other vehicles/equipment until debts are settled. Repeated late payment may result in removal of your trade account.
We will notify you when your vehicle is ready; collection is required within 24 hours unless agreed otherwise. Storage/security charges may apply after the deadline. If invoices remain unpaid and/or the vehicle is uncollected for 30 days after notice, we may, after further written notice and as permitted by law, sell/dispose of it to recover sums due, accounting to you for any surplus.
You authorise reasonable movement, inspection and road testing where necessary for diagnosis, repair, verification or safety.
Repairs, inspections or preparatory work do not guarantee an MOT pass unless expressly stated in writing. Diagnostics may reveal further faults after initial testing.
Labour warranty covers only work we perform, subject to normal use; manufacturer/supplier warranties may cover certain parts. Warranty may be void if another party interferes, misuse occurs, or an unrelated failure causes the defect. Standard warranty: 12 months/10,000 miles (whichever first), covering defects in parts we supply and related workmanship; remedy limited to repair, replacement or re–performance. Excludes normal wear and tear, consumables, settling–in adjustments, and deterioration from misuse, neglect, racing use, modifications, non–approved software, incorrect fluids, overheating, contamination, poor maintenance, corrosion, environmental damage, or continued use after a fault arises. For repaired assemblies, warranty covers only the parts we replaced, not the whole assembly, unless stated. Taxi/private hire, commercial or severe–use vehicles: warranty may be limited to 6 months/6,000 miles unless agreed otherwise. Report suspected defects promptly, stop using the vehicle if further damage may occur, and return it to us for inspection; we do not cover recovery, hire cars, downtime, loss of earnings or travel unless required by law or agreed.
You must disclose known faults, warning lights, modifications and relevant history, including DPF, AdBlue and EGR issues. Remove valuables before handover; we accept limited responsibility for these only where required by law.
Nothing excludes liability for death/personal injury from negligence, fraud, or non–excludable rights. We hold appropriate garage and public liability insurance. Your vehicle remains at your risk for inherent/pre–existing defects; we take reasonable care while it is in our custody. For Consumers, we are not liable for unforeseeable losses, losses not caused by our breach/negligence, or business losses. For Business Customers: no warranty that Services/Parts are fit for a particular commercial purpose unless agreed in writing; we exclude liability for loss of profit, business, use, contracts or other consequential loss; our aggregate liability is capped at the Price paid for the relevant Work, save for liabilities that cannot be limited by law; title to Parts passes on full payment, risk on delivery/installation; our terms prevail over any customer terms.
We may refuse work that is unsafe, unlawful, abusive, impractical or commercially unreasonable. Consumers: if Work starts within the 14–day cooling–off period for off–premises/distance contracts, you consent to early performance and accept liability for reasonable charges for work done and non–returnable Parts ordered if you cancel; the right to cancel may be lost once Work is complete. On–premises bookings generally carry no statutory cooling–off right, but you may cancel before Work starts (diagnostic time and special–order Parts remain chargeable). Business Customers may cancel subject to paying for Work done and non–returnable/restocking Parts costs.
We may subcontract elements of the Work (e.g. specialist programming) to suitably qualified providers at no extra charge unless pre–authorised. Warranties for subcontracted work are provided directly by the third party.
Offered at our discretion, subject to availability, eligibility (valid licence, insurance, age/endorsement criteria), a loan agreement and refundable deposit. You're responsible for fuel, penalties and any excess/damage not covered by your insurance, and must return the vehicle as supplied or we may charge to restore it.
Your data is held under UK GDPR; we process it to manage bookings, perform the contract and meet legal obligations (see our Privacy Notice). We may contact you about safety matters and, with consent where required, service reminders or promotions; you can opt out anytime. You remain responsible for your vehicle's MOT/legal compliance; while we may send reminders, we accept no liability if you fail to MOT your vehicle.
Raise concerns promptly with David Brown (dave@excelautomotives.co.uk); we aim to resolve issues quickly. Consumers may be entitled to remedies under the Consumer Rights Act 2015 for services not carried out with reasonable care and skill. Unresolved Consumer complaints may be referred to the Independent Garage Association (details on request).
These Terms are governed by the laws of England and Wales; the courts of England and Wales have exclusive jurisdiction, except Consumers may bring proceedings in their local UK court.
If any clause is invalid, the remainder continues in force. These Terms, plus the Quotation/invoice and any written variations, form the entire agreement for the Work. We may update these Terms from time to time.